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The Inspiring Journey of Armando Perez: Leading Taziki's with Heart

Update From Immigrant to Leader: The Journey of Armando Perez Armando Perez, now the Director of Operations at Taziki’s Mediterranean Café, has a story marked by resilience and dedication. At just 33 years old, he oversees 13 locations in Middle Tennessee, a rapid ascent made even more remarkable considering his humble beginnings as a Venezuelan immigrant. Perez’s pathway wasn’t a straightforward climb but rather a zigzag of learning, adaptation, and ultimately triumph over the challenges that faced him in a new country. Building a Leadership Philosophy Rooted in Family Values Perez credits his family as the cornerstone of his aspirations in the culinary world. “Everything I’ve done has been about building a better future for my wife and son,” he shares. This familial focus translates into how he leads at Taziki’s, treating each team member like family. His management style emphasizes mutual respect, fostering an environment of collaboration and growth. This philosophy aligns closely with the values of mentorship and compassion, crucial in the restaurant industry where turnover rates can be high. Leading with Heart: More Than Just a Slogan At Taziki’s, Perez champions a leadership approach characterized by what he calls “leading with heart.” For him, this principle transcends mere emotional engagement; it involves strategic connections and genuine care. “You can teach someone systems and tools, but you can’t teach them to feel seen and supported,” he articulates. This people-focused strategy has resulted in higher retention rates and a culture where employees feel valued and empowered. Mentorship's Impact: The Ripple Effect in Hospitality Perez’s growth story is an echo of mentorship, highlighting how critical guidance can reshape trajectories in the hospitality sector. Early in his career, a mentor recognized his potential and encouraged him toward leadership. Now, Perez pays it forward by actively looking for talent within the ranks of Taziki’s, encouraging team members to pursue their ambitions. The Restaurant Industry's Role in Immigrant Progress and Opportunity The U.S. restaurant industry serves as a vital entry point for many immigrants seeking work and opportunity. Armando points out that approximately one in four foodservice workers are immigrants—a statistic that underscores the sector’s pivotal role in job creation and cultural integration. He stresses that support for immigrant workers can yield immense benefits, saying, "When restaurant leaders invest in their advancement, they build stronger, more loyal teams.” Future Aspirations: Growth and Cultural Impact Looking ahead, Perez has ambitious plans for the Taziki’s brand. He aims to expand from 13 to 20 locations in Tennessee within the next five years. But more than mere expansion, he hopes to replicate a culture of mentorship and empathy, which has proven successful in his current operations. “I want every Taziki’s I oversee to reflect the same values that gave me my start—opportunity, trust, and growth,” he emphasizes. Adapting to Industry Challenges: A Call for Community Support As the restaurant industry navigates challenges ranging from labor shortages to rising food costs, Perez underscores the need for communities and legislators to play their part. There is a growing need for policies that support both immigrants and those in the entry-level workforce. Armando advocates for business-sponsored visas and local partnerships intended to bolster the workforce. His commitment to advocacy reflects a deep desire to create sustainable opportunities within the restaurant industry, making the American dream a reality for many. Inspiring Change: The Story of Armando Perez Armando Perez’s journey is a testament to the transformative potential of the restaurant industry. His narrative isn’t just about success in operations—it’s about fostering a culture of respect, encouragement, and growth, representing what many believe hospitality should be. Armed with a strong family foundation and a dedication to mentorship, Perez’s work outlines an encouraging model for leaders in the restaurant space, urging them to adapt, connect, and grow alongside their teams. Call to Action Interested in making a difference in the restaurant industry? Consider ways you can support immigrant workers and advocate for responsible practices in your local community. By fostering opportunities for growth and progress, we can create a future where hospitality thrives, benefiting both businesses and individuals alike.