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November 20.2025
2 Minutes Read

Newk's Eatery Expansion in Columbus: A Game-Changer for Dining

Newk's Eatery Expansion in Columbus showcasing modern exterior.

Expansion of Newk's Eatery Marks a New Era in Columbus

Fast-casual dining is on the rise in Columbus, Mississippi, with the announcement that Newk's Eatery is set to open a new location in Fall 2026. Led by seasoned operators Vikas and Jaimin Patel, the franchise will take root at 2400 Highway 45 N., Suite 2, transforming the space previously occupied by another dining establishment. This move showcases Newk's commitment to delivering fresh, made-from-scratch meals to a community deeply rooted in hospitality and family-oriented dining.

Community Familiarity as a Growth Strategy

Vikas and Jaimin Patel aren't newcomers to the restaurant scene; they previously spearheaded the first Beef 'O' Brady's locations in Mississippi. This extensive experience has given them valuable insights into local community tastes and preferences. Jaimin expressed, "Columbus is home for us. We found a great spot that already fits what we need, so we can move quickly and keep things simple." By leveraging their understanding of the market, the Patels are set to make Newk’s a family favorite and a popular gathering space for sports enthusiasts.

The Drive-Thru Advantage: Enhancing Guest Convenience

In response to evolving dining trends, the new Newk's location will feature a drive-thru, an addition that highlights the brand's adaptive approach to customer service. As convenience becomes a significant factor in dining decisions, this feature aims to cater to the busy lifestyles of today’s consumers, ensuring that quality food is more accessible than ever.

Support from FSC’s Multi-Brand Platform

The Patels' expansion into Newk's is also a strategic move benefiting from the resources of the FSC Franchise Co. This partnership allows for streamlined operations and cohesive support systems across multiple restaurant brands. Frank Paci, CEO of Newk's Eatery, noted, "Their ability to activate an existing site, paired with FSC's shared resources, makes this a strong win for guests and for our growth in Mississippi." Their experience with Beef 'O' Brady's prepares them well to maximize the operational efficiencies at Newk's.

The Future Looks Bright for Newk's in Mississippi

With nearly 100 locations across 12 states, Newk's is known for its high-quality, made-from-scratch meals. This new venture in Columbus will maintain the chain's emphasis on freshness and customer loyalty, while also integrating digital solutions for modern dining experiences. The Patels are also preparing to open another Beef 'O' Brady's in Flowood, MS, further solidifying their role in the state's dining landscape.

This ambitious growth not only promises a variety of dining options for local residents but also underscores the Patels' commitment to bringing exceptional dining experiences to the communities they serve. Restaurant owners watching this development can glean valuable insights into community engagement, multi-brand operations, and contemporary consumer needs.

If you’re a restaurant owner or an aspiring franchisee looking for ways to thrive in today's competitive dining market, consider the lessons from Newk's strategic expansion in Columbus. Adapting to local preferences, enhancing convenience, and leveraging existing market knowledge could be key factors in your own culinary success.

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01.06.2026

Biscuit Belly's Remarkable Growth: Aiming for 20 Units by 2026

Update Expanding Franchise Footprint: Biscuit Belly's Bold Move Biscuit Belly is on the fast track to achieving an impressive milestone: reaching a total of 20 operating restaurants by the close of 2026. Following an exceptional 2025 where the brand signed six new leases and opened a new location in Summerville, South Carolina, Biscuit Belly is poised for significant expansion in both its geographical reach and concept recognition within the brunch niche. The franchise, founded in 2019, is acclaimed for its scratch-made biscuits and commitment to Southern hospitality, making it increasingly appealing to a broad audience. The Strategy Behind Growth: Vision and Execution CEO Chad Coulter remains optimistic about the imminent growth, expressing confidence in the brand's strategic direction. Currently boasting 13 locations across several states, including Alabama and North Carolina, the franchise is preparing to broaden its operational territory from six to nine states. “We’re bringing on additional team members to help get us there because we know it’s there – and we have to execute at a high level,” noted Coulter, highlighting the importance of effective management in franchise expansion. Catering to Customer Demand: A Multifaceted Approach Catering has emerged as a notable growth driver, representing over 10% of sales and growing at impressive rates. This positive trend suggests that Biscuit Belly is more than just a brunch venue; it is adapting to customers' needs. In line with this, the brand plans to introduce a first-party catering ordering service in 2026, further professionalizing this branch of its business. Anticipating Hurdles: Managing Costs Without Sacrificing Quality Despite the hurdles posed by inflation and operational pressures, Biscuit Belly reported a strong profit margin attributed to strategic cost management. By renegotiating supplier agreements and optimizing delivery commissions, the brand demonstrated a knack for balancing operational efficiency with quality assurance. “Even with the challenges of traffic and inflation, our store-level profitability is as strong as it’s ever been,” stated Coulter, affirming the brand's commitment to maintain quality amid growth. The Outlook for 2027 and Beyond Looking forward, expansion plans remain robust. The company aims to not only meet its 2026 goal but also to line up at least five additional locations for 2027—targeting places like Virginia and more areas within North and South Carolina. With a long-term ambition to achieve between 25 and 30 locations, Biscuit Belly is embedding its brand into the fabric of the Southern culinary landscape. As Biscuit Belly rolls into 2026 poised for exponential growth, it represents a promising opportunity for restaurant owners and franchisees alike. Establishing a strong franchise infrastructure and a commitment to quality and community engagement places Biscuit Belly on a trajectory for success. To learn more about this rapidly expanding brunch franchise and how to get involved, consider exploring the opportunities that Biscuit Belly has to offer.

01.06.2026

Huddle House Appoints Bob Campbell as Brand President: What It Means for Restaurants

Update Huddle House Welcomes a New LeaderIn a strategic move aimed at rejuvenating its brand, Huddle House has announced the appointment of Bob Campbell as Brand President. With over 25 years of experience in the restaurant industry, Campbell’s leadership is expected to steer the iconic diner-style chain into a new era of growth and customer engagement. Under the stewardship of CEO Paul Damico, this appointment aligns with the vision of Ascent Hospitality Management to bolster their legacy brands for future expansion.Leading a Legacy Brand into the FutureHuddle House is celebrating more than 60 years of operation, known for its homestyle food served in a welcoming environment. As Bob Campbell takes the helm, he is set to leverage his extensive experience, including his time at Taco Mac, where he scaled operations from one franchise to over 30 locations. Campbell emphasizes that he aims to build on Huddle House’s rich heritage while innovating to meet contemporary dining expectations.Reacting to Industry TrendsThe family-dining landscape has seen significant evolution, with changing customer preferences and rising competition. Campbell acknowledges this shift, stating, “This is a pivotal moment for the brand to create new paths to meet guests where they are.” His focus on thoughtful growth and preserving the essence of heartfelt hospitality will be crucial for distinguishing Huddle House in an increasingly saturated market.Bob Campbell's Vision for the BrandIn his new role, Campbell plans to concentrate on brand strategy and building high-performing teams. His approach will ensure that Huddle House not only maintains its traditional values but also adapts services that resonate with today’s diners, positioning the brand to compete more effectively. As part of his timeline, Campbell is keen on responding to customer feedback and creating experiences that reflect the core values of the restaurant.Beyond the Plate: Cultivating CommunityFor Huddle House, the focus extends beyond serving meals; it's about cultivating community within each location. With nearly 300 locations open or in development, the brand's emphasis on creating an environment where everyone feels welcome aligns perfectly with Campbell’s vision of operational excellence. His tenure in the industry has been punctuated by recognizing the crucial role of restaurants in their local communities.Conclusion and Call to ActionThe appointment of Bob Campbell as Brand President signals a transformative phase for Huddle House. Restaurant owners and operators can take note of this leadership shift as a reminder of the importance of adapting to market changes while honoring brand heritage. As Campbell embarks on this new journey, the industry watches keenly to learn how Huddle House evolves to enhance the guest experience. Explore how these changes might impact your dining establishment by paying attention to industry trends shaping the business landscape.

01.06.2026

Discover How Papa Murphy's Became #1 Pizza Chain for Customer Service

Update The Power of Customer Service in the Restaurant Industry In an industry where competition is fierce, Papa Murphy’s has distinguished itself not just by the quality of its pizzas but through its commitment to customer service. Ranked as the No. 1 pizza chain for customer service by Newsweek, the brand outperformed big names like Marco’s and Domino’s. This accolade reflects a broader trend within the restaurant sector where exceptional service is becoming a key differentiator in attracting and retaining customers. How Papa Murphy's Led the Way Papa Murphy's success story can be attributed to its focus on the "Take 'n' Bake" concept, making it unique among pizza franchises. The company's Senior Vice President of Marketing, Dallas Massey, emphasizes a culture that prioritizes customer interaction. This dedication is evident in the staff's approach, which aims to ensure customers feel valued at every touchpoint—whether in-store or during the ordering process. Lessons for Restaurant Owners For restaurant owners aspiring to replicate this success, understanding the importance of customer service is critical. High customer satisfaction not only cultivates loyalty but also drives positive word-of-mouth referrals. Owners should consider implementing regular training for staff that emphasizes communication skills and the importance of customer experience. Furthermore, actively gathering customer feedback can provide valuable insights that lead to continuous improvements. Papa Murphy's Ingredients for Success Beyond customer service, Papa Murphy’s is known for using fresh, high-quality ingredients. This emphasis on quality—combined with the convenience of their model—offers a superior product that resonates with families looking for easy meal solutions. The takeaway for other restaurant businesses is clear; every aspect of the customer experience, from the product to the service, significantly impacts customer satisfaction and brand loyalty. Future Trends in the Restaurant Sector As the restaurant industry evolves, customer service will likely remain at the forefront. Brands that prioritize exceptional service may find themselves better positioned to thrive in an increasingly competitive marketplace. Incorporating technology, such as online ordering systems and customer interaction tools, can enhance the guest experience and streamline operations, suggesting the potential of a dual strategy focusing on service and efficiency. Conclusion: What This Means for the Future The recognition from Newsweek highlights how vital customer service is to a restaurant’s success. For those in the industry, the message is clear: investing in both service and product quality can yield significant rewards. Restaurant owners should take cues from Papa Murphy's approach to create memorable experiences for their guests. To ensure continued growth and success, consider how you might apply these insights in your own establishment. Explore ways to enhance your customer service processes and make customer satisfaction a priority.

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