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September 30.2025
3 Minutes Read

G.J. Hart Takes the Helm at SPB Hospitality: What This Means for Restaurant Owners

SPB Hospitality logo with tagline Serving People Better.

SPB Hospitality Welcomes G.J. Hart as New CEO and Chairman

In a strategic move aimed at steering SPB Hospitality toward new opportunities for growth, G.J. Hart has been appointed as the new Chairman and Chief Executive Officer. Hart, who officially stepped into this role on September 29, 2025, is replacing Josh Kern, who has played a significant role in the company’s recent endeavors but is stepping down for another opportunity in the restaurant industry.

For those in the restaurant sector, Hart's ascent marks a pivotal shift for SPB Hospitality, the parent company of several well-known restaurant brands, including Krystal, Logan’s Roadhouse, and J. Alexander’s. With a remarkable career background that includes leadership positions at Red Robin, Torchy’s Tacos, California Pizza Kitchen, and Texas Roadhouse, Hart brings a wealth of experience to this multifaceted organization.

Understanding the New Direction

SPB Hospitality, backed by Fortress Investment Group, has undergone a transformative period, divesting from several non-core concepts and sharpening its focus on core brands. This move is critical as the restaurant industry navigates an evolving landscape marked by post-pandemic recovery challenges and shifting consumer preferences. Hart's leadership comes at a crucial time, particularly with SPB’s recent strategy to refine its brand portfolio.

Hart expressed his enthusiasm about this new chapter, emphasizing SPB's strong foundation and the diverse portfolio he aims to elevate. "I am honored to join SPB Hospitality at such an important time," he stated. The company is intent on enhancing guest experiences while continuing to grow its various restaurant offerings.

Why Experience Matters in Leadership

Hart's track record in the industry is notable not only for the brands he has rejuvenated but also for the operational excellence he champions. For example, during his tenure at Red Robin, he spearheaded the 'North Star Plan,' which involved substantial investments and strategic renovations aimed at turning around the brand's performance. This experience serves as a beacon for SPB, indicating the potential for innovation and growth under his leadership.

The appointment resonates with the current sentiment in the restaurant industry that emphasizes the importance of adaptable leadership. As operators consider their own strategic plans, Hart's leadership philosophy could provide a model for navigating adversity while fostering a culture of resilience and customer-centricity.

Future Opportunities for SPB and Its Brands

As SPB Hospitality looks to the future, there are several opportunities on the horizon. The company's recent adjustments reflect a commitment to refining core operations and focusing on brands that can thrive in the ever-changing market. Current trends suggest that successful restaurant brands are those that pivot quickly to meet consumer demand, particularly as preferences lean toward healthier options and unique dining experiences.

Additionally, Krystal’s recent refranchising initiative and the introduction of new store designs position it uniquely to capture a broader audience. With a seasoned CEO like Hart at the helm, SPB's brands can leverage fresh ideas while maintaining focus on quality and consistency.

Embracing Change in the Restaurant Sphere

For restaurant owners and stakeholders, understanding the dynamics at play in leadership changes is crucial. As Hart prepares to implement strategic initiatives, the industry must watch closely to see how these will affect market positioning and brand perception. Furthermore, the lessons learned from such leadership transitions can serve as valuable insights for other restaurant brands aiming to navigate their own challenges.

Hart's appointment reflects deeper industry patterns where adaptability and responsiveness to market changes are essential. It will be interesting to observe how under his leadership, SPB Hospitality forges its path forward amid ongoing industry transformations.

A Call for Engagement

As the restaurant landscape evolves, staying informed about leadership changes and strategic shifts is more important than ever. Connect with industry networks to share insights and experiences that can illuminate the path forward for all restaurant operators. Join the conversation and be part of the dynamic change shaping our industry today.

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09.30.2025

Krystal Turns 93: Embracing Innovation with Club Krystal Loyalty Program

Update Celebrating 93 Years of Flavor and Fun at Krystal This October, Krystal Restaurants is not only marking a significant milestone of 93 years in the quick-service industry but doing so with an exciting array of promotions and enhancements through its newly launched loyalty program, Club Krystal. Restaurant owners should take note as this initiative aims to deepen customer engagement and enhance brand loyalty in an increasingly competitive landscape. Introducing Club Krystal: Loyalty Program Brings Innovation The nationwide rollout of Club Krystal offers customers a digital platform to earn rewards through every purchase. Guests can earn points on food and non-alcoholic beverages, with the flexibility to track their progress via the Krystal app. This digital leap not only showcases technological savvy but highlights how vital it is for restaurants to adapt to changing consumer preferences, particularly in loyalty programs. Restaurant owners can take cues from this program's structure, where users can redeem discounts starting at 500 points, thereby fostering repeat business. This is especially crucial as loyalty programs can drive customer retention rates, which are increasingly necessary for survival in today’s fast-paced restaurant environment. Birthday Treats: A Sweet Way to Celebrate Krystal is also rolling out special birthday-themed menu items such as the Birthday Cake Shake loaded with festive rainbow sprinkles and Birthday Cake Glaze Bombs. Marketing these limited-time offerings creates urgency among customers and can certainly be a successful strategy for restaurant owners looking to invoke excitement around their offerings. Implementing seasonal promotions or themed dishes not only enhances customer experience but can be a powerful driver for sales. As Krystal shows, limited-time only items can elevate patron footfall and drive consumer interest in visiting locations during promotional periods. Engaging the Community with the Slider Showdown A unique element of Krystal's 93rd birthday celebrations includes a high-stakes eating contest, dubbed the Krystal Slider Showdown. Set to take place at two locations in Georgia and Tennessee, this event not only brings the community together but also offers winners a chance to score free Krystal for a year. Engagement strategies such as contests and community events can offer valuable lessons for restaurant owners looking for ways to create buzz and localize their brand. Such interactive experiences can amplify customer retention and foster a community spirit that extends beyond mere transactions. Seasonal Menu Items Highlight Tradition and Innovation October is also the time for the return of classic fall flavors at Krystal, featuring hearty options like the Sausage Gravy Biscuit and Beef-and-Bean Chili. This blend of classic offerings with festive flavors ensures that Krystal stays connected to its Southern roots while simultaneously appealing to modern tastes. For restaurant owners, reviving seasonal favorites can be a potent strategy to remind customers of fond memories associated with certain flavors and promote nostalgia-driven marketing. Lessons for Restaurant Owners: Embracing Change and Tradition As Krystal celebrates its impressive 93-year legacy, restaurant owners should take note of the strategies being deployed here—from a loyalty program ensuring customer engagement to seasonal menu items that cater to nostalgia. Emphasizing community involvement through events such as the Slider Showdown and utilizing a festive approach to marketing can help businesses harness excitement and energy throughout the year. This comprehensive approach not only solidifies customer loyalty but enhances operational practices, ensuring that both old and new patrons are encouraged to indulge in the offerings. In today's climate, learning from established brands like Krystal offers valuable insights into successfully maneuvering the restaurant industry's evolving landscape.

09.30.2025

Discover How LouLou's Express Lunch Transforms Midday Dining for Restaurants

Update Bringing the French Riviera to Santa Monica LouLou Santa Monica is redefining lunchtime with its new Express Lunch menu that encapsulates the breezy charm of the French Riviera. From its location at 395 Santa Monica Place, this vibrant eatery invites local diners to step away from their busy schedules and immerse themselves in a delightful escape, even if just for a brief midday meal. The Express Lunch is available Monday through Friday and is priced at $19 for two courses, making it an attractive option for those seeking quality dining without a lengthy time commitment. A Flavorful Menu Designed for Busy Professionals The Express Lunch menu is crafted with flavor and convenience in mind. It features a variety of Riviera-inspired dishes that cater to palates with diverse preferences. Diners can indulge in the Fried Chicken Sandwich, flavorful Quiche Lorraine, and hearty Tagliatelle Carbonara among other exciting options. This selection is not just about nutrition; it’s about providing a dining experience that transports guests to an idyllic coastal escape. The Rooftop setting offers picturesque views, enhancing the overall ambiance that LouLou promises to its patrons. Creating Memorable Experiences LouLou isn’t just a restaurant; it’s a destination. It has become a hub for celebrations, business meetings, and casual gatherings alike. Beyond the Express Lunch, it hosts themed events such as Tulum Thursdays and Saturday Rosé Brunches, appealing to diverse audiences. These experiences contribute to the restaurant’s reputation, drawing in crowds who seek more than just a meal—they desire a memorable outing that combines great food with lively entertainment. Why This Matters for Restaurant Owners For restaurant owners looking to grow their businesses, the approach of LouLou offers valuable insights. The importance of creating a unique dining experience cannot be overstated. As competition grows and consumers seek memorable outings, restaurants that prioritize atmosphere, quality cuisine, and themed events set themselves apart. LouLou’s distinct concept highlights how combining these elements can enhance customer engagement and loyalty. Inspiration for Your Own Offerings The Express Lunch initiative at LouLou is a shining example of effective marketing in the food service industry. It showcases the effectiveness of bundling meals for a fixed price, which appeals to cost-conscious diners while simplifying their choices. As a restaurant owner, consider how you might implement similar strategies to optimize your menu offerings. Focus on speed without sacrificing quality, and find ways to inject local cultural charm into your culinary presentations. Take Action and Stay Inspired As the culinary landscape continues to evolve, it’s crucial to remain open to new ideas and trends. Engage with your patrons to understand their desires, and consider how you can innovate in your offerings. If you haven’t yet explored a themed lunch menu, why not take the plunge? Channel your inner creative spirit and consider how you might emulate LouLou’s magic at your own establishment. The key is to create dining experiences that resonate on an emotional level, stirring delight and connection among your guests.

09.30.2025

Harlem Shake Launches Big Apple PigOut to Aid NYC's Needy Seniors

Update The Big Apple PigOut: A Delicious Initiative for Seniors in NYC As the leaves begin to turn and the hints of autumn set in, Harlem Shake is gearing up to bring some much-needed warmth and support to New York City's most vulnerable population: its seniors. The renowned fast-casual restaurant has teamed up with Citymeals on Wheels to launch the "Big Apple PigOut," a fundraising initiative aimed at delivering meals to homebound older New Yorkers. This partnership is not just about food; it’s about fostering community connection and awareness. A Flavorful Menu with a Purpose From October 1 to November 1, 2025, Harlem Shake will offer a mouth-watering combo for $35, including the standout Pigskin Burger, Bacon Cheese Fries, and a Double Chocolate Bacon Milkshake. Fifteen percent of every purchase will contribute directly to Citymeals on Wheels, helping ensure that 22,000 seniors receive nutritious meals and companionship. The initiative underscores the restaurant's commitment to social responsibility while tantalizing tastebuds. About Harlem Shake: More Than Just a Restaurant Since its establishment in 2013, Harlem Shake has garnered acclaim for its vibrant atmosphere and delectable offerings. The heart of this restaurant beats along Lenox Avenue, where the spirit of Harlem is alive in every burger and shake. Harlem Shake is more than a food stop; it's a community hub where cultural heritage and culinary excellence blend seamlessly, ensuring every visit is a celebration of the rich environment that Harlem provides. Citymeals on Wheels: A Lifeline for the Elderly Citymeals on Wheels has been operating since 1981, providing essential services to New York's elderly population. The organization's mission extends beyond mere meal delivery; they aim to connect lonely seniors with vital social interactions. This partnership with Harlem Shake not just amplifies their outreach but also enlists local businesses in the fight against senior hunger. How Restaurant Owners Can Engage and Inspire For restaurant owners across the country, initiatives like the Big Apple PigOut provide a blueprint for community engagement through culinary creativity. Partnering with local nonprofits not only encourages civic responsibility but also boosts a restaurant’s reputation and clientele. For those looking to launch similar efforts, consider researching local causes that resonate with your brand's ethos. Authenticity and alignment with community needs can cultivate a loyal customer base and enhance overall business growth. Beyond the Big Apple: Future Trends in Restaurant Philanthropy The success of events like the Big Apple PigOut indicates a growing trend within the restaurant industry: philanthropy intertwined with business operations. As consumers increasingly seek authentic connections and social responsibility, businesses that prioritize ethical practices are on a fast track. Restaurants shaping their identities around community partnerships not only enhance their brand but also contribute to a healthier, more connected society. In summary, the Harlem Shake and Citymeals on Wheels collaboration exemplifies how food can serve as a vehicle for change. Each burger and shake sold during this initiative contributes to a larger mission of feeding and supporting New York City's elderly population. As a restaurant owner, now is the perfect time to reflect on how your establishment can make a meaningful impact. Join the fight against senior hunger and make a difference in your community today!

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